Section 4 - Customers and Suppliers

The way an organization operates and develops is not only affected by the people who own and work for that organization, but also by its customers and suppliers. In this section we’re going to look at the vital role played by customers and suppliers—both outside and inside the organization—and at the relationship between them. This relationship is at the heart of all business activity and is one of which you, as a manager, need to be constantly aware when you embark on a program of improving resources, processes, and conditions.